Past Meetings

Tuesday April 11, 2017

Tragedy of the Commons

Quality and process improvement professionals are a scarce resource which makes us a hot commodity. To help understand resource management, managers and organizations can apply tragedy of the commons (TOTC) theory—which focuses on how public resources are overused to the detriment of society—to more effectively manage staff and projects. TOTC can create a pull system that prevents employees from becoming overworked, giving them assignments when they’re available to complete them. After attending this session, you will be able to identify tragedy of the commons situations in your workplace and apply the actionable tools discussed in this session.

Kathryn D. McIver is the Senior Director of Clinical Operations for Professional Case Management. Prior to PCM, Ms. McIver served as the Lean program manager for The Denver Hospice in Colorado. Her professional interests include synthesizing and applying concepts from a wide variety of disciplines (i.e. cross pollination) and alternative management styles to span generational and cultural differences. She is a certified Lean Six Sigma Master Black Belt and past chair of the ASQ Denver Section.

Tuesday March 14, 2017

Quality Management on the FasTracks Program

This presentation will provide an overview of the FasTracks capital expansion program, contracting approaches for project delivery, and quality management practices employed to verify that projects meet requirements. Further, the presentation discusses RTD’s processes for improvement and organizational learning.

Kevin Diviness serves as Director of Quality Assurance for the Regional Transportation District of Denver, which is currently undergoing a multi-billion dollar capital expansion of rail and bus facilities. He has 23 years’ experience in public transit quality management, having worked previously for Dallas Area Rapid Transit. He is a Senior Member of the American Society for Quality (ASQ), a Certified Manager of Quality/Organizational Excellence, and Certified Quality Auditor. Kevin holds a Master of City and Regional Planning degree from the University of Texas – Arlington and Master of Science in Corporate Training and Development from University of North Texas.

Tuesday, September 13, 2016

Introduction to Statistically Designed Experiments

Statistically designed experiments can save researchers time and money by reducing the number of necessary experimental trials, while resulting in more conclusive experimental results. Surprisingly, many researchers are still not aware of this efficient and effective experimental methodology. As reported in a 2013 article from Chemical & Engineering News, there has been a resurgence of this methodology in recent years http://cen.acs.org/articles/91/i13/Design-Experiments-Makes-Comeback.html?h=2027056365. This presentation will provide a brief introduction to statistically designed experiments. The main advantages will be reviewed along with the some basic concepts such as factorial and fractional factorial designs. The recommended sequential approach to experiments will be introduced and finally a case study will be presented to demonstrate this methodology.

Mike Heaney is a Ph.D. Chemical Engineer with extensive applied statistics knowledge. His interest in statistical methods began over 20 years ago when he was able to solve some challenging x-ray equipment problems using statistical process control (SPC) and design of experiments (DoE). He has continued to learn and apply more advanced statistical methods such as multivariate statistical analysis (MSA) to solving increasingly complicated problems. In the last five years, he has worked at the National Renewable Energy Laboratory (NREL) applying statistical methods on projects ranging from quantifying energy savings from building retrofits to testing appliance power sensor devices. He has published papers on both SPC and DoE in Quality Engineering and is a Certified Quality Engineer (CQE) through the American Society for Quality (ASQ).


Tuesday, July 12, 2016

Parking Enforcement Process Transformation

The Auraria campus is a unique tri-institutional higher education campus of 45,000 faculty, staff and students. This presentation is a case study of applied Lean Six Sigma tools in a high volume multi-site parking operation. Parking enforcement ensures convenient access to all stakeholders while providing significant funding for campus improvement and maintenance. A small group of ticket writers cover 26 areas on the 150-acre site. Concurrent application of DMAIC and ADKAR models increased ticket writer productivity and improved process yield. We follow a project through the DMAIC model and explain several LSS tools.

Evan Wheeler is the Business Coordinator and LSS Black Belt for the Parking & Transportation department on the Auraria Higher Education Center. He currently leads or supports several LSS initiatives improving revenue and customer relations processes.


Tuesday, June 14, 2016
Englewood Public Library

Cybersecurity Double Feature

Cybersecurity issues and losses are estimated to top $2 trillion by the year 2019. Join us at a special session about managing cybersecurity risk as a critical element of an organizational quality management system. The first presentation will be on the potential Baldrige Cybersecurity Excellence Program, which would leverage the widely utilized NIST Cybersecurity Framework. The goal of the framework is to help organizations better understand the effectiveness of their cybersecurity risk management efforts and to identify opportunities for continuous improvement.

The second presentation will be on the ManageHub Cybersecurity Success Score, a Baldrige-based assessment that measures the maturity of 30 essential cybersecurity processes and 6 organizational dimensions related to establishing an effective security program. The ManageHub approach is specifically designed to be accessible to small and medium size enterprises yet scalable to larger organizations.

Michael Kramer is an award-winning leadership consultant and successful entrepreneur.

Kramer negotiated the sale of his first business, an FDA licensed pharmaceutical repackaging company, with world famous Silicon Valley venture capitalist, John Doerr of Kleiner Perkins Caufield & Byers. (John's investments include Intuit, Symantec, Millenium Pharmaceuticals, Amazon.com, Martha Stewart Living, Google, and Segway.)

Kramer created courses in "Best Management Practices"​ for the University of Chicago, lectured at Northwestern's Kellogg School of Management and DePaul University. He co-developed a curriculum for the Coleman Center of Entrepreneurship and created a "Six Steps to SuperGrowth"​ class for Loyola University. Kramer founded the Breakthrough Best-Practices Movement and was awarded the "Most Innovative Program of the Year"​ by Chicago's Duman Center of Entrepreneurship.

Kramer's latest innovation is ManageHub, social enterprise software that creates an organization's private online community where leaders and their teams meet to share information, develop strategies, implement projects and assess progress. ManageHub is a powerful team-collaboration tool that helps organizations simply but dramatically improve productivity, efficiency, team-communication, product/service quality, and customer satisfaction.

Kramer also founded the ManageHub Accelerator which helps business owners adopt the same kinds of management practices used by the largest companies to create sustainable, scalable and saleable businesses. The Accelerator curriculum is based on the U.S. Baldrige Performance Excellence Program. The ManageHub Accelerator features a hands-on, learn-by-doing curriculum that is used worldwide by educators, business consultants, coaches, and advisers. Participants receive access to ManageHub software, training and support.

Steve Hunt is a cyber security and risk management executive whose competencies span from strategy and leadership to emerging technologies and engineering. He is an adviser to executives, investors and entrepreneurs.

As an interim CISO and strategic consultant, Steve has designed, refined and managed cyber security and risk management programs in several of the world's leading organizations.

  • 10+ years of experience in working across diverse teams to facilitate solutions
  • 10+ years of strong consulting background managing a portfolio of services
  • 10+ years of analytical background including financial and market analysis
  • 10+ years of market segmentation and targeting
  • 10+ years of competitive intelligence
  • Knowledgeable in Information Security Architecture
  • Knowledgeable in frameworks: ISO, FedRamp, CSA, NIST, IBM ITCS104
  • Knowledgeable in GRC, IAM, Security Operations, Application Security, and Virtualization
  • Knowledgeable in hybrid Cloud Architecture and Cloud security
  • Knowledgeable in Identify & Access Management; Application & Data security; Infrastructure & Endpoint Protection

As a sought-after speaker, Steve has delivered 75 keynote and special session presentations on Enterprise Security, Information Risk, and Global Information Security Trends at business and security conferences around the world.

As a Technology Vendor Adviser, he helps companies grow:

  • Advising large vendors and startups on growth strategy, product roadmap, and marketing strategy
  • Performing custom research, "Getting inside the customer's head"
  • Publishing research papers on technology trends

Steve is an ISSA Distinguished Fellow and inductee into the ISSA Hall of Fame. He has earned certifications CISSP and CPP.


Tuesday, May 10, 2016
Englewood Public Library, Perrin Room

Medical Device Design Control, Regulatory Requirements, and Risk Based Strategy for Medical Device Portfolio Management

Part 2 of a 2-part presentation

This presentation willl define a cohesive risk based strategy for medical device portfolio management from conception of the design to post market surveillance.

Topics discussed:

  • Comprehensive product traceability
  • Integrated risk management
  • Manufacturing mitigations
  • Product requirement sourcing


Laurence Sampson is an accomplished operations manager with over 20 years of medical device experience. Laurence is a systems minded manager, and has developed integrated programs for product design controls, risk management, cGMP device production, CAPA, complaint handling, and other systems supporting the production of medical devices sold on domestic and international markets.
In addition to management systems, Laurence has held executive positions in a medical device surgical instrument company, two product development companies, and has brought many successful medical device products to market. Some of these products include in-vitro diagnostics, spinal, urological, and electro-surgical devices.
Laurence is currently the Director of Strategic Markets for Polarion Software. Polarion is a requirements management application recently purchased by Siemens, and is a leader in the organization and reporting of Medical Device design controls.
He holds a B.S. in Mechanical Engineering from Colorado State University, and a M.B.A. from the University of Denver. He is the former Chairman of the Colorado Governor’s Small business advisory council, and winner of the Denver Business Journal Fortyunder40 award.


Tuesday, March 8, 2016

Lean Six Sigma for Hospitals

Healthcare professionals know that something is killing patients, productivity, and profits, but have trouble identifying the culprit. While many look for someone to blame, the problem is rarely a person. Invariably, it's the process. In any business, there are three silent killers of productivity and profitability:

  1. Delay
  2. Defects
  3. Deviation

In healthcare, these silent killers also kill patients.

Are sluggish, error-prone processes costing your patients time and money? Would you like to make your hospital more productive and profitable?

Lean Six Sigma for Hospitals offers a streamlined and simple way to learn this revolutionary quality improvement method and tools.



Jay Arthur is the author of Lean Six Sigma Demystified second edition, Lean Six Sigma for Hospitals, and the QI Macros Lean Six Sigma Software for Excel. Jay has been working with hospitals across the U.S. to save time, save money, and save lives.


Tuesday, February 9, 2016

Change Management, Part 2: Lessons Learned for Quality Professionals

In February 2015, the featured topic for the Denver Section's monthly meeting was "Change Management: Energizing the People side of Quality". Many of you asked that we bring back the topic, to explore it more. So, our February 9 session is: "Change Management, Part 2: Lessons Learned for Quality Professionals", During the session, we will look at key lessons learned from the field about changes and how to manage them, and we will provide some tips for quality professions about the application of change management ("the people side of change").


Gary Vansuch is Director of Process Improvement for CDOT. As a member of the CDOT top executive team, Gary directs efforts to improve the organization's operations and to make government more effective, efficient and elegant. He has over 30 years of business improvement and change leadership experience in the energy, financial services and government services sectors.

Gary is a Lean Six Sigma Master Black Belt and a Certified Change Management Practitioner. Additionally, Gary served 6 years with the Malcolm Baldrige National Quality Award program, including 4 years as a Senior Examiner and as a member of the national Case Study Development Team. He has also been a Judge for ASQ's International Team Excellence Awards, and a Judge for the RIT / USA Quality Cup competition for improvement teams.​ He also recently received the Intern Supervisor the Year Award from Metropolitan State University of Denver.


Wednesday, November 18, 2015

Quality and the Art of Home-brewing


Application of quality principles to the production of award-winning homebrewed beer




Stephen Stanley is a process improvement engineer with Boeing Digital Aviation, a certified Six-Sigma Black Belt and an avid homebrewer. Through application of quality principles to his hobby, he has produced many award-winning beers. Samples will be available after the talk.


Tuesday, October 20, 2015

Practical Data Analysis and Process Improvement


Dr. Pete Hersh, Systems Engineer at JMP

Quality is dependent upon so many variables. Identifying problems quickly, easily, and efficiently can save companies substantial costs, and even more when considering the time of their employees. Join us as Dr. Pete Hersh walks through a case study, using a practical and pragmatic approach to data analysis and process improvement. The session will cover a step-by-step approach including

  • Defining the problem and goals
  • Quickly, and visually evaluate the situation
  • Analyze factors and root causes contributing to the problem
  • Focus on improvements utilizing flexible designed experiments
  • Monitor your improvements to measure success


Peter Hersh is a Systems Engineer for JMP. He supports sales and customer development in the central region of the US. Before joining JMP, Hersh spent six years as a lead research and development engineer at HelioVolt, a thin-film photovoltaic producer, where he used JMP to improve product and production efficiency. Before that, he was a postdoctoral researcher at the National Renewable Energy Laboratory in Golden, CO. Hersh is author or co-author on six engineering publications and co-author on five patents.


Tuesday, September 15, 2015.

Balancing Product Development Effectiveness with Regulatory Compliance


Arta Doci, Managing Director at the Quality Arete Group

Major challenge in achieving improved product development performance is determining ways in which design control processes can be applied without becoming overly bureaucratic. The top performing medical device companies demonstrate a clear understanding of the intent behind design controls and have structured their development process accordingly.
When it comes to product development process structure, medical device firms generally take one of two approaches: (1) a single process structure encompassing both business and design control work flows, or (2) two separate but aligned systems

Over the last 10 years, Arta Doci has led small, medium-sized, public, non-profit, and Fortune 500 corporations through a process to resolve some of their most complex and troublesome business challenges. Arta has transformed business performance through convergence of Project Management, Business Analysis, Process / Continuous Improvement, Human Resource Management, Innovation, and Change Management methodologies via Leading and Managing projects from inception to completion, Consulting & Training. She has served as Director of Process Improvement at TestAmerica, Faculty at Colorado Technical University and University of Colorado, ASQ Denver Program Chair, Consultant in several medical and diagnostic companies, and CEO and Co-Founder at Genu Dynamics.


Wednesday, June 17, 2015

Practical Kanban for Individuals and Small Teams

It's not just for large-scale manufacturing anymore. The flow control technique that propelled Toyota Motor Corporation to global prominence has been spotted recently in enterprises as diverse as park management and software development. Why? Because it's a simple and straightforward way to get more work done faster while continuously revealing opportunities for additional performance gains.

The evening's presentation includes a nuts-and-bolts demonstration showing how Trello, a freely available cloud-based simulation of index cards on a wall, can be converted to a well-defined kanban system for an individual's daily work and then scaled to manage a small team of knowledge workers with differing specialties and operating from opposite sides of the globe.

Mike Duskis hacked video games in the 1980s and has been on a quest to improve software quality ever since. The path has taken him through a diverse array of projects from children's entertainment to safety-critical medical devices.


Your Path to Certification


Wednesday, March 18, 2015

Are you interested in Certification through ASQ? Would you like to have guidance on what to study and set up study groups?
There will be many different experts that have been through the process to give you suggestions! (For example: Certified Quality Engineer (CQE), Certified Calibration Technician (CCT), Certified Quality Auditor (CQA), Certified Manager of Quality/Organizational Excellence (CMQ/OE), Certified Six Sigma Black Belt (CSSBB), Certified Six Sigma Green Belt (CSSGB)

Location:
Englewood Public Library
1000 Englewood Parkway
First Floor, Englewood Civic Center – Alten Bach room (this is located
to the left of the main door towards the back – or directly to the left if coming in from the parking garage)

Member Meeting 18 February 2015

Change Management: Energizing the People Side of Quality

All of us desire to see improvement in our lives and in our society. In our workplaces, the pace of change is accelerating. These changes often make major enhancements to our lives. Many changes, from email to cell phones, from employee empowerment to Lean Six Sigma, have altered our workplaces dramatically, and forever. Managing change, and managing it well, is becoming one of the most critical competencies for any organization -- and especially for quality professionals.

And yet, while many organizations are increasingly exposing their employees to change, they are not teaching their managers, their Quality Managers and their improvement teams how to effectively manage the "people" side of change. We are all working to make quality better, which in turn will change our organizations and impact the people we work with. We all have good intentions for managing these changes well, but sometimes our results fall short of our intentions. This session will discuss why change management needs to be a key competency for you and your organization, and will share some tips and tools regarding how to improve the practice of change management in your career as a quality professional. Learn about gettingpeople "into the loop" for supporting and implementing your efforts!

Gary Vansuch is Director of Process Improvement for CDOT. As a member of the CDOT top executive team, Gary directs efforts to improve the organization's operations and to make government more effective, efficient and elegant. He has over 30 years of business improvement and change leadership experience in the energy, financial services and government services sectors.
Gary is a Lean Six Sigma Master Black Belt and a Certified Change Management Practitioner. Additionally, Gary served 6 years with the Malcolm Baldrige National Quality Award program, including 4 years as a Senior Examiner and as a member of the national Case Study Development Team. He has also been a Judge for ASQ's International Team Excellence Awards, and a Judge for the RIT / USA Quality Cup competition for improvement teams.


Member Meeting 14 October 2014

ISO 9001:2015 – What we know now!

ISO 9001 is changing. Even though the standard is only in a Draft format, most of the changes originate from Annex SL which is a new mandatory approach, structure, terminology and common content that has to be used for all management system standards –including ISO 9001. Consequently, while some change is possible, likelihood is that we know what most of the ISO 9001 standard is going to say. Leading organizations such as the IRCA have already suggested that organizations start to work on their strategies and solutions for implementing ISO 9001:2015.

There are many significant changes in this new standard and there are many and while some you can choose to ignore, many will mean real changes in the way you handle your ISO 9001.

This presentation looks at the background to the development of the standard especially considering the application of Annex SL and covering current status and key milestones before issue. It covers the structure, terminology and common content that will be ISO 9001:2015 requirements and discusses what this means for your current ISO system. Key changes are also discussed, along with the probable transition requirements for organizations who already have ISO 9001.

This is going to be a great introduction to what is going to happen and what it means to your ISO. You will have a good idea of what you are likely to have to do, why, what you need to get out of it and when its going to happen. Enough detail to understand the new requirements and a strong perspective on the overall picture.

Colin Gray has been working as a Management System consultant at Cavendish Scott, Inc. for 25 plus years and in that time has been consulting, training and auditing in QMS management systems design and implementation. He has been involved with thousands of companies at various levels and specifically designed and implemented ISO management systems in hundreds of companies.
While Colin has worked with many different management system standards/models including Baldrige, ISO 17025, ISO 14001, ISO 27001, etc., the bulk of his experience is with the ISO 9000 series of standards (and derivatives like AS, TS, Medical, etc.). His focus has always been on practical solutions that systemically assure quality and improvement, while minimizing cost and drive towards adding value.
Colin is a professional auditor and performs audits for ISO registrars, internal audits for a wide variety of organizations and second party supplier audits.
He has an MBA from Middlesex University, a Management Diploma in Administrative Management from the Institute of Administrative Management and a Diploma in International Marketing from the Chartered Institute of Marketing.
He is a trainer for the IRCA ISO 9001 Lead Auditor Class and a certified principal lead auditor with the IRCA, a certified RABQSA QMS lead auditor, a member of the institute of quality assurance and a member of the ASQ.


Member Meeting 18 September 2014

Oktoberfest Quality


Brewers produce quality products from inconsistent ingredients. Through process controls and measurement, brewers can control the outcome of an organic process to produce consistent, high-quality products. This talk explores some of the controls and monitoring used at the homebrew scale to produce beer and how application of quality principles makes a homebrewer a better brewer. Samples provided after the talk.

Stephen Stanley is a Certified Six Sigma Black Belt and Homebrewer


Member Meeting 15 April 2014

Chaos: Kaizen's Cafeteria

Crack open Nancy Tague's Quality Toolbox (an essential desktop reference for every Quality professional) and you will find 148 ways to measure, analyze, and ultimately control. We embrace control because it provides safety, satisfaction, and abundance. From one perspective, quality is all about control: reducing variation, improving predictability, introducing change only intentionally.

But control also has a dark side. Research has revealed that the vast bulk of innovation neither appears spontaneously nor results from focused effort by talented individuals. Rather, it emerges organically from complex adaptive systems like the office, factory, or laboratory where we work. In its effort to eliminate variation, prescriptive control necessarily suppresses new patterns from emerging and thereby starves the improvement program it was intended to advance.

In this session, we will explore

  • How innovation emerges from complex adaptive systems
  • The conflict between emergent innovation and prescriptive control
  • What some organizations have done to make space for both

Mike Duskis hacked video games in the 1980s and has been on a quest to improve software quality ever since. The path has taken him through a diverse array of projects from children's entertainment to safety-critical medical devices. He is currently Quality Manager at 10-4 Systems, the world's first marketplace for capacity to move freight.

Download the slide deck


Member Meeting- 20 March 2014

Risk Management –Critical processes for successful organizations
W. Bryce Dunn

When we think of risk, we think of insurance companies to cover our risk of accidents, disasters, liability, etc., but what about program or project risks at the workplace? We all perform risk management at some level of maturity, from informal ad-hoc methods to establishing a defined, risk-aware, managed culture. Some standards cover risk management. The new ISO 9001 standard will drop “preventive actions” and incorporate “risk management”. Risks have three components: A future root cause which, if eliminated or corrected, would prevent a potential consequence from occurring, a probability or likelihood assessed of that future root cause occurring, and the consequence of that future occurrence. Effective risk management can make the difference between success or failure in meeting performance, schedule or cost objectives.


Bryce retired from a major aerospace company as a Senior Staff Quality Engineer, where he managed program level AS9100 and ISO 9001 quality management systems and established tailored risk management processes for various programs. He is a trained six sigma Black Belt and holds ASQ certifications as Quality Manager/Organizational Excellence; Software Quality Engineer; and Quality Auditor


Member Meeting- February 18, 2014

Breakthrough Improvement with Microsoft Excel – Finding the Invisible Low-Hanging Fruit
Jay Arthur

People often talk about finding the “low-hanging fruit” in a business, but it’s usually invisible without the magnifying power of Microsoft Excel and the QI Macros. Together, they can help any manager or employee pinpoint and eliminate the three silent killers of productivity and profitability: delay, defects and deviation. If you use Excel and you’re dissatisfied with your ability to find and fix operational problems that plague customers and employees alike, this session will provide the tools necessary to solve virtually any operational problem in a matter of hours. Breakthrough Improvement with Excel will show you, step-by-step and tool-by-tool how to find the “invisible low-hanging fruit” in your business and plug the leaks in your cash flow. Isn’t it time to take your problem solving and Excel skills to the next level?

Learn how in Breakthrough Improvement with QI Macros and Excel.


For the last 20 years Jay Arthur has been helping companies save millions of dollars. Looking back, he realized that all of the multimillion dollar improvement projects began with Excel data and analysis. Just seven tools, used in the right order, will solve virtually all of the problems facing business today.

He is the author of Lean Six Sigma Demystified, Lean Six Sigma for Hospitals and the QI Macros for Excel.


Member Meeting- January 16, 2014

"Change Management: Energizing the People Side of Quality"
Gary Vansuch and Marcus Ritosa, Colorado Department of Transportation

All of us desire to see improvement in our lives and in our society. In our workplaces, the pace of change is accelerating. These changes often make major enhancements to our lives. Many changes, from email to cell phones, from employee empowerment to Lean Six Sigma, have altered our workplaces dramatically, and forever. Managing change, and managing it well, is becoming one of the most critical competencies for any organization -- and especially for quality professionals.

And yet, while many organizations are increasingly exposing their employees to change, they are not teaching their managers, their Quality Managers and their improvement teams how to effectively manage the "people" side of change. We are all working to make quality better, which in turn will change our organizations and impact the people we work with. We all have good intentions for managing these changes well, but sometimes our results fall short of our intentions. This session will discuss why change management needs to be a key competency for you and your organization, and will share some tips and tools regarding how to improve the practice of change management in your career as a quality professional. Learn about getting people "into the loop" for supporting and implementing your efforts!

November 19- End-of-Year Celebration

Hampton Inn Denver West-Golden
Bring your family and celebrate wrapping up a good year with us! This is an opportunity to network with your peers and enjoy a productive year.
We will be meeting at 6:00 p.m. on November 19th at

October 25 - Tools Symposium All Day Event

City Center Community Center

We'll present and discuss Monte Carlo Simulation, Harada Method, Kanban, and more. This will be an all day event from 8:30 a.m. to 4:00 p.m. featuring 6 different speakers and tools.

Agenda and registration information

August 22 - Local Section Meeting

Achieving Breakthrough Performance Improvement Through Integrated Lean/Financial Management. The speaker, Brian Higgins, is going to be presenting Achieving Breakthrough Performance Improvement Through Integrated Lean/Financial Management. He will be showing us a case study that outlines this methodology and shows the opportunity for revenue and expense management. He will also comment on ways to supercharge Lean Management initiatives.