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Resumes are converted to HTML and posted on this page as a free service to our members. To get your resume posted, please e-mail it to Ken Pitt at Ken.pitt@asqdenver.org. MS Word format is best.

A Few Tips On Formatting

    • Don't use several forms of highlighting at once. Simple bolding is ok, but adding more forms of hightlighting, such as all caps, underlining, and italics only makes your text less readable instead of more. If you use it all, your text just basically becomes a big black blob that is very hard to read.
    • Use bullets for lists of things that are not hierarchal and numbers or letters for things that are. That is, if things are to appear in a specific order, use numbers or letters, and if things are not, use bullets.
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    • Make any links included in the job notice live if you want them to be live.

Thanks, Ken

 

Quality Management Professionals Currently Seeking Situations

 

 

 

 

Randy Sullivan, CQM
05/31/10

9839 West Cambridge Place
Littleton , CO 80127
(303) 973-6275 –home
(303) 601-3587 –cell
randysullivan@q.com

SUMMARY

Certified Quality Manager with strong analytical and problem solving skills and ability to quickly identify areas of improvement and implement cost effective change. Ten years of professional experience in both telecommunications and government/commercial contracting. Extremely detailed and experienced in analyzing and improving business processes, establishing metrics, and removing unnecessary costs.

 

CAREER PROFILE

  • Extensive experience establishing pertinent metrics, identifying data sources, determining business rules, calculations, and implementing user friendly web based scorecards and reports
  • Skilled with implementing process improvements, automating processes and increasing productivity
  • Experienced in developing and implementing project plans, project management and effective meeting facilitation
  • Proven skills analyzing, improving, and documenting processes, leading improvement initiatives following quality improvement methodologies (i.e. Six Sigma DMAIC and Lean)
  • Excels at taking customer business requirements and converting into clear and concise IT requirements for development
  • Experienced in implementing ISO 9000 Quality Systems and ISO 14000 Environmental systems
  • Skilled at developing force to load, productivity and cost of quality models
  • Proven track record of winning government contracts

 

COMPUTER SKILLS

  • Operating Systems: Apple MAC, Windows 95 through XP
  • Program Languages: Visual Basic, SQL, Oracle 10g, Actuate Basic, .asps, HTML, Base SAS, and Remedy Basic
  • Software: Microsoft Word, Excel including macros, PowerPoint, Project, Visio, ACCESS and Outlook; TIRKS, WFA, Remedy, Clarify, Integrator, Legacy Ordering, Provisioning, and circuit inventory systems (ORION, CORE, LIMS, F&E, TBS), Actuate, Clarify, COGNOS, and Livelink.

 

PROFESSIONAL EXPERIENCE

Qwest Communications, Denver, CO
Telecommunications
Manager Program/Process Management
February 2008 to May 2010

  • Establish and maintain compensation metrics at the VP level for Qwest's annual bonus plan.
  • Establish productivity measures for field operations, provisioning, and service assurance centers at the technician level and roll up to VP.
  • Maintain a SAS (Statistical Analysis System), Oracle, Actuate, and COGNOS environment for reporting.
  • Continued responsibilities as a Lead Program/Project Manager, adding same oversight of the in region network (Qwest's 14 states).

Lead Program/Project Manager/Lead Process Analyst
July 2003 to February 2008

  • Lead the effort to develop the Networx Information Data Repository (IDR) extracting data from 30 source systems via two corporate data warehouses for ordering, service assurance, provisioning, opportunity tracking, inventory, transition, and product and billing SLA performance. IDR also incorporates data from outsourced vendors providing thirteen vendor managed services.
  • Member of the core team developing Qwest's winning response to the Networx RFP, the largest telecommunications contract ever awarded. Qwest was one of three awardees of both Networx Universal and Networx Enterprise. Personally recognized for my support of the network management plan, training plan, NOC operations, transition plan and reporting.
  • Increased reliability of the network by establishing measures and improving mean time between failures of network components, measuring and analyzing carrier performance and vendor equipment performance.
  • Developed a process to track equipment failures, and use pareto analysis to identify root cause.
  • Develop cost of quality model for the national network to identify area for cost reduction.

Senior Manager
October 2000 – July 2003

  • Developed web based reports and scorecards, ad-hoc reports, charts, presentations and analysis for the Qwest national network.
  • Develop web based force to load model to track work activities of over 1000 employees.

Process Manager
June 2000 – October 2000

  • Document processes used for service and network restoration on the national network, and then audit the field for process compliance.

 

Source One Management, Denver, CO
Government and commercial contracting
Program Manager April 1998 – May 2000

  • Manage four contracts of 100 employees at sixteen locations in two states. Contracts were for DOI, US West, Merrill Lynch, and Xerox.

Project Manager
October 1997 - April 1998

  • Staffed and managed contract of 22 employees fulfilling requirements of DOI ADP contract.

Environmental Management Systems Manager
April 1996 - September 1997

  • Developed and documented environmental management system, conducted management reviews, developed and conducted internal audits, training, and coordinated pre-certification audit in order to becomes ISO 14000 certified.

 

Task Manager
October 1991 - April 1996

  • Managed four subtasks of forty supervisors, technicians, and clerks.
  • Saved $200,000 annually by streamlining processes, cross training, and eliminating redundant tasks.

Assistant Manager – Managed QA department - April 1989 - September 1991
Supervisor – Develop Quality Assurance - December, 1987 - March 1989
Senior Data Analyst – Project start up - June 1987, December 1987
Data Analyst – Research, correct, and document - June 1985 - December 1986
Pilot Plant Operator – Develop, test and analyze - June 1984 - June 1985

 

SELECTED ACHIEVEMENTS

Drove the process to establish productivity measures for provisioning, repair, and field operations. Facilitated the metric and business rule decisions, defined targets for performance, and implemented the data collection, manipulation, and reporting structure.

Results: Clearly understood and agreed up metrics with targets used for evaluating individual technician performance. Metrics are clear and concise and well documented, represent the work effort, and account for task variability

Results are presented on a web scorecard with displays at every level of management and has been incorporated into the Qwest's annual compensation plan.

Improved reliability of the Qwest National Broadband network by establishing metrics on hardware and software failures, developing tools to manage the preventative maintenance routines on equipment, and identifying trends that point to degradation in equipment and service.

Results: Network failures have been reduced 5%, MTTR of failures have been reduced 25%, and higher severity network failures have been reduced 16%.

Automated process for producing daily report of network key metrics replacing Excel style reports with an Oracle database on the back end and SAS scorecards to present results on the intranet.

Results: Fully automated secured web scorecards with hundreds of metrics displayed with multiple drill down capabilities and ability to download detail.

EDUCATION/CERTIFICATION/MEMBERSHIPS

  • 2009 Heartsaver, AED
  • 2004 and 2007 Recertified CQM (CQM certificate #5819)
  • 2004 Certified Actuate Developer
  • 2001 Certified Quality Manager (CQM)
  • 1989 to present Member of ASQ
  • B.S. in Engineering (Petroleum) - Colorado School of Mines

OTHER TRAINING

Principles of Accounting Management, TIRKS fundamentals, Quality Cost Principles, Fundamentals of the Network, Introduction to Quality Engineering, Certified Quality Manager Refresher Course, Qwest Provisioning, MS Outlook, Excel, ACCESS, Word, Project, Introduction and Advanced Internal Auditing , ISO 14000 Environmental Standard, Livelink, Employment law, procurement training, communication, negotiation, customer satisfaction, continual improvement, employee empowerment, rewards and recognition systems, facilitation, and statistical process control.

 

 

 

 

 

Amanda Goble
ASQ CQA, ASQ CQE

2947 W Centennial Dr Apt 206
Littleton, CO 80123
763-592-9662
www.linkedin.com/in/goblea

PROFESSIONAL EXPERIENCE

Boston Scientific Maple Grove , MN May 2006 – Mar 2010
LIMS Administrator, (Chemist I) Jul 2009 – Mar 2010
Quality Control Laboratory Analyst (Tech II / III) May 2006 – Jul 2009

  • Participate in internal EHS lab safety audits throughout the company as lab safety representative of the Operations Analytical Laboratory.
  • Received LabWare LIMS administrator certification.
  • Work with internal resources to support maintenance of the Laboratory Information Management System (LIMS).
  • Support timely, efficient, regulatory-compliant, and robust quality solutions according to defined specifications, using a variety of tools.
  • Facilitate LIMS training for system usage.
  • Performed laboratory instrument qualification and software validation.
  • Set up and maintained system for tracking and generation of raw material cycle times and graphs.
  • Managed monthly reference standard audit activities as analytical reference standards program designee.
  • Performed QC testing, feasibility study / method transfer utilizing analytical lab practices per cGMP requirements.
  • Responsible for inventory and weekly supply ordering.
  • HPLC, Pycnometer, FTIR, Kinetic Drug Release, Loss on Drying, clean room environment, etc. 

Solvay Pharmaceuticals Baudette, MN Oct 1999 – Mar 2006

Chemist Jul 2005 – Mar 2006
Analyst May 2003 – Jul 2005
Temp (Seasonal Intern) Dec 1999 – Aug 2002

  • Managed monthly reference standard audit activities as analytical reference standards program designee, and DEA cleared for controlled substances.
  • Raw materials testing lead responsible for maintaining an annual challenge testing list and managing contract lab testing.
  • Performed QC testing, feasibility study / method transfer utilizing analytical lab practices per cGMP requirements.
  • Performed equipment qualifications (IQ/OQ/PQ).
  • Global method harmonization between sites in US and Germany .
  • Developed a dry chemical reagent inventory database.
  • Created and revised laboratory standard and instrument operating procedures.
  • Sampled raw materials and components.
  • HPLC, FTIR, UV-VIS, Karl Fischer Titrator, Brinkmann Autotitrator, Malvern Particle Size Analyzer, GC, Dissolution, TLC, etc.

Software & Instrumentation

  • HPLC, FTIR, UV-VIS, Karl Fischer Titrator, Brinkmann Autotitrator, Malvern Particle Size Analyzer, GC, Dissolution, Pycnometer, etc.
  • LIMS Administrator, Empower, Omnic, Minitab, and Microsoft Office

ACHIEVEMENTS

  • Doubled testing productivity by volunteering to work flexible hours at Solvay.
  • Repeatedly recognized by peers and supervisors through internal award program.
  • Supplemental internal auditor at Boston Scientific.

Accreditations & Affiliations

  • ASQ (American Society for Quality) Certified Quality Auditor
  • ASQ (American Society for Quality) Certified Quality Engineer
  • Certified LabWare LIMS Administrator
  • ASQ Program Committee

EDUCATION

ASQ MN ASQ Section Apr 2008 – Dec 2009

  • Certified Quality Engineer, passed exam December 2009
  • Certified Quality Auditor, passed exam June 2008

LabWare LIMS Training Wilmington , DE April 2009

  • Administration I – LabWare LIMS Version 6

Boston Scientific Maple Grove , MN May 2009 – Jun 2009

  • Advanced Statistics
  • Managing Personal Growth

Bemidji State University Bemidji , MN Sept 2000 – May 2003

  • Bachelor of Science – Chemistry with a minor in Mathematics

North Dakota State University Grand Forks , ND 1999

  • Dietary Manager's Certificate  

Rainy River Community College Int'l Falls , MN S ept 1994- May 1997

  • Associate of Arts

References

“Amanda manages her priorities and workload with the utmost responsibility, seldom requiring input to exceed expectations. She does this by maintaining a high work ethic and intelligently defining and solving problems. I highly recommend Amanda's work.” September 18, 2008

“Amanda was an exceptional student. She is intelligent, curious and a pleasure to be around. She was also a student worker under my supervision as well. She performed numerous tasks supporting various chemistry labs. She is competent and a self-starter. I never needed to worry about any of the labs she was responsible for. I believe that she would excel in any task she would choose to undertake. I highly recommend Amanda.” September 18, 2008

“Amanda works towards achieving her goals and meeting assignment target dates. I found her work as a chemist very efficient and compliant to quality standards. She is proactive in solving problems and collaborating with her peers to achieve a solution that best fits. She is not 'ok' with just letting her tasks slip; she is driven and responds well to sudden shifts in priority making her well suited for a high paced and demanding work environment. I would have no reservations in hiring Amanda and it would be a pleasure to work with her again in the future. Gary Armstrong QA Compliance Supervisor GSK Biologicals” September 18, 2008